FAQS

Reservations

Can I cancel my reservation without recourse because of inclement weather?

Unfortunately we cannot control the weather so rentals are non-refundable for weather related issues. The high mountains of Colorado can create some really interesting weather patterns so please come prepared for inclement weather no matter what time of year you are riding.


What is your cancellation policy?

Due to the nature of this business all reservation deposits are non-refundable. If you have registered for a tour, tour payments (minus the reservation deposit) are 50% refundable if cancelled from 31-60 days before tour departure. If you cancel a tour from 0-30 days before your departure date then your entire payment is non-refundable.


Can I change my rental dates after I have made my reservation?

If can be difficult to adjust your dates once reserved as we typically book out each summer. According to availability, if we can accommodate a date change, we will do so at our discretion.


How many miles per day are included in my rental?

All of our rentals come with unlimited miles so ride as much as you want!


Are there any other fees beside the motorcycle rental cost?

The only additional fees will be your insurance, accessories (optional), and tax. That is it, no hidden fees! Many other companies show low bike prices then hit you with an incredible amount of additional fees. When shopping for your rental partner make sure you are comparing total rental prices that include ALL fees.


Am I guaranteed the model of motorcycle I reserve?

We do not rent “by category” so the motorcycle model you reserve will be the model you receive. Due to the nature of this business, there are very rare cases whereby we may have to substitute your chosen model with the closest available model. If that situation arises, we will certainly discount your rental for the inconvenience.


Do I need a special drivers license to rent a motorcycle?

Yes, you are required to have a motorcycle endorsement on your license or an international motorcycle license for customers outside the USA.


How old do I have to be to rent a motorcycle?

You have to be 21 years old to rent a motorcycle.

Deposits

Is my damage deposit refundable?

Yes. All damage deposits are 100% refundable if there is no damage to the motorcycle. If you damage the motorcycle during your rental, the cost to repair/replace damage parts (including labor) will be deducted from your damage deposit refund.


Do you require a damage deposit to rent?

Yes. Each renter will be required to leave a damage deposit on their credit card in the amount of the insurance deductible on the policy you choose.

Insurance

Can I use my own insurance instead of purchasing yours?

Personal motorcycle insurance that covers a rental motorcycle is non-standard and not part of normal motorcycle policies. If you have specifically added rental bikes to your personal policy then we can use your insurance. We require a letter from your insurance company, on their letterhead, addressed to us and must include your policy #, your coverage amounts for rental motorcycles, deductible amounts, and a statement from your insurance provider that your specific policy will provide new, replacement value coverage for our motorcycle during your rental period for ALL damages and theft.

Additionally, since we do not work with your insurance company and have no guarantee of how fast they will respond to a claim, you will be personally responsible for all lost rentals on the motorcycle you damaged until full payment is received by your insurance company.


Do you offer insurance for my rental motorcycle?

Yes, insurance is required for each rental. We have several insurance options which can be purchased at checkout.

Accessories

What happens if I have an accident or need help outside of cell coverage?

Much of Colorado and the western mountainous states are out of cell coverage, especially if you are traveling in the backcountry, so we highly encourage you to carry a satellite device such as a SPOT, Delorme or a satellite phone.


Does my motorcycle rental come with side panniers or luggage?

Unless the model of motorcycle you are renting comes standard from the manufacturer with side luggage and/or top cases, all accessories are ala carte so you only pay for the accessories you need. We can add hard aluminum or soft side bags, hard aluminum or soft side top cases, tank bags, dry bags, or GPS units to all of our rental motorcycles.


Do you rent helmets or other riding gear?

Yes, we rent helmets, jackets, pants, gloves and many other accessories. Feel free to reserve them when you make your reservation or at checkout (based on availability). We do not rent boots, please bring a pair of sturdy, suitable motorcycle-specific riding boots.


Can I charge my phone on the bike?

Most of our motorcycles have onboard power ports (European bikes typically have the smaller port whereas other manufacturers have a standard 12V size). For those that don’t, we have installed a SAE plug directly off the battery. Feel free to bring your power plug adapter or purchase one in our store. We sell power adapters for most popular cell phones.

Damage

Do I have any maintenance responsibilities?

Yes, you are responsible to maintain all fluids (oil, coolant, etc) and proper tire pressures.


What happens if my motorcycle stops running on a trail in the mountains?

You are required to get your motorcycle to the closest road accessible by our support vehicle. We cannot retrieve motorcycles from inside a trail system or from inaccessible areas. Again, there is a fee to rescue your motorcycle if it is not running because of a user error.


What happens if I wreck the motorcycle?

First, call the police and get emergency medical attention, then call us. You are then responsible to get the motorcycle back to us before the end date of your rental. We will promptly begin an insurance claim and replacement process.


What happens if the motorcycle won’t start or breaks down?

If the motorcycle malfunctions for a manufacturer reason we will do our best to replace the motorcycle for you at no cost. If the motorcycle malfunctions because of a user error (wreck, maintenance issue, etc), you are responsible to get the motorcycle back to our facility, or, according to availability we can retrieve the bike for a nominal fee.


What happens if I get a flat tire?

We cannot control where you ride or how you ride so you are responsible to repair or replace a flat tire. We rent riders kits which contain a tool kit, an air pump, a first aid kit, patch kits, duct tape and zip ties if you would rather not carry your tools with you. Additionally, we sell tubes, tools, patch kits, and accessories needed to repair or replace a flat tire in our store.

General

How do I get to your facility from the Denver airport?

You have four options to get from the Denver airport to facility – first, for $9 you can take the light-rail directly from the Denver airport to us. Hop on the light-rail at the airport and exit at the 38th and Blake station (sixth stop from the airport). We are a very short 3 block walk south from that station. Second, you can take an Uber for approximately $20 (depends on Uber’s flexible pricing). Third, you can take a taxi for approximately $35. Or fourth, based on availability, we can schedule a pickup in our delivery vehicle for $40.


Do you deliver motorcycles to the airport or to towns outside of Denver?

Yes, based on our delivery vehicle availabilty we can deliver your rental motorcycle to you at the Denver airport for $40 or to any town outside of the Denver metro area for a $100 + $.50/mile there and back delivery fee. Please call us if you would like a delivery/pickup quote and to schedule an out of town delivery or pickup.


Do I need to bring the bike back full of fuel?

Yes, or you can choose to prepay your fuel for $25 or bring it back empty for no fee.


Can I take my motorcycle off-road?

Yes, some of the best riding in the west is unpaved! All of our adventure bikes are setup to go off-road - they are built with skid plates, crash bars, hand guards and 50/50 tires so go explore! Of course our dirt bikes are made for the extreme off-road so go have fun, just ride using common sense as you will be responsible for all damage caused to the bike while in your possession.


Do I need to have experience on the same size of motorcycle I am renting?

Yes. We highly recommend you have at least one year of experience on the size of motorcycle you are renting. It’s no fun to wreck a bike (physically or financially) because of inexperience.


Can I ride outside of Colorado?

Yes. You are welcome to ride anywhere in the USA.


Is there a fee to have a passenger ride with me?

No. Please share the ride with someone you love. Or, someone you don’t love, it’s up to you really.


Can you create a custom ride for me?

Yes. We love to share our local riding knowledge with you so you can maximize your time on two wheels. Don’t guess at what might be a good ride or spend hours online researching good routes, let us create a custom route for you so you can have the best ride possible with the least effort on your part.


Can you provide recommendations of where to ride?

Absolutely! We know the best places to ride and are more than happy to share that local information with you. We also sell Butler motorcycle maps and can highlight a great ride for you, or, we can create a custom GPS route for you (please give us advance notice for this option).


Can I leave my luggage with you while out on a ride?

Of course, we have plenty of storage room for your luggage while you are out on your ride!